Working at Rose Hill Nursing Home
9 Rose Hill, Dorking, RH4 2EG
Operated by Rosehill (UK) Limited
35 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported in a friendly team with strong safety practices, but quality checks and oversight are not robust enough."
Safety & Risk
7/10
✓
Assured provider using PPE effectively... infection outbreaks effectively prevented or managed... clear plans (2022). Medicines administered safely (2019)
Staff Culture
7/10
✓
'We work as a team here, we are very involved with everything. Everyone is friendly.' Staff felt supported (2022). Per 2019
Staffing Levels
6/10
✓
'There are enough staff, we have no problems. We work as a team and manage well.' Dependency tool used. Per 2019
Training & Dev
6/10
✓
Up to date record of all staff completion of training modules... mandatory skills and knowledge were updated regularly. Regular supervision. Per 2019
Management
5/10
!
Staff commented they felt supported... could freely approach the registered manager (2022). Per 2019 well-led requires improvement: 'recommend a robust quality assurance system... more frequent checks'
Programmes
6/10
✓
Dedicated activities co-ordinator... group activities such as balloon games, arts and crafts or bingo... one to one time... outings to the theatre... church visitors. Per 2019
Points to consider
The manager is approachable and supportive but quality checks and oversight are not fully robust or frequent enough to drive ongoing improvements.
We recommend a robust quality assurance system is used to monitor the service and drive improvement; including more frequent checks of staff practice, records and cleaning to ensure good standards are always maintained. Per 2019
Staffing is adequate with no waits for residents but nothing extra like low agency use or strong staff retention mentioned.
People were cared for by enough staff... we did not see anyone waiting... 'There are enough staff, we have no problems.' Per 2019
Training covers the basics like mandatory online modules and supervision but no specialist courses or funded qualifications.
Up to date record of all staff completion of training modules which were mostly taken online. This demonstrated mandatory skills and knowledge were updated regularly. Per 2019
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews