Last updated: 9 February 2026
"Staff feel supported in a positive atmosphere with enough people on shift and good activities, but training gaps and safeguarding lapses make it riskier."
Records did not always demonstrate that the registered manager understood their responsibility to report any evidence of abuse promptly. For example, we saw that 2 people using the service had records of identified bruising. We did not see any documented action taken to investigate and safeguard those individuals.
Staff enjoyed their roles and felt supported. Comments included 'It's a good place to work, I enjoy coming to work, and the residents they are so lovely it's a big family its nice. There's a good atmosphere'
There were sufficient numbers of staff available to keep people safe and meet their needs. The registered manager ensured staff numbers were safe through good rota management and the use of a staffing dependency tool.
Some staff had not completed training in dementia awareness training, first aid, oral healthcare, risk assessment, fire safety, deprivation of liberty, epilepsy and falls prevention.
Audits and management systems had not identified concerns we had found at this inspection in relation to medicines, records, feedback, training, and equipment.
Per 2018 comprehensive inspection: A designated activities co-ordinator provided group and one to one activities. For example, we observed people enjoying a game of bingo facilitated by staff.
Training gaps in key areas like first aid, dementia awareness, and safeguarding mean staff might not feel fully skilled up.
Some staff had not completed training in dementia awareness training, first aid, oral healthcare, risk assessment, fire safety, deprivation of liberty, epilepsy and falls prevention.
Safeguarding lapses like bruising not investigated and meds stored unsafely make the job riskier.
we saw that 2 people using the service had records of identified bruising. We did not see any documented action taken to investigate and safeguard those individuals.
Weak management oversight misses problems with risks, incidents, and meds in audits.
Audits and management systems had not identified concerns we had found at this inspection in relation to medicines, records, feedback, training, and equipment.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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