Working at Rosclare Residential Home Limited
335 Ewell Road, Surbiton, KT6 7BZ
Operated by Rosclare Residential Home Limited
19 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Clear leadership and a supportive culture for staff, but limited unstructured activities that often don't happen leave residents bored."
Safety & Risk
6/10
✓
Staff adhered to their responsibilities to safeguard people from avoidable harm... People received their medicines as prescribed... However, we found that information about how to manage these risks continued to lack detail in some people’s written care records.
Staff Culture
7/10
✓
Staff told us there was an open-door policy which encouraged them to have open and honest conversations with the management team. Staff felt comfortable approaching the registered manager and felt able to speak up.
Staffing Levels
6/10
✓
Staff felt there was good team working and sufficient staff to enable them to undertake their duties. However, some people felt at times staff were not easily accessible and they felt they were restricted to certain parts of the building.
Training & Dev
6/10
✓
Staff received a regular programme of training and were supported through supervision and appraisal processes. We saw that staff were up to date with the majority of the provider’s mandatory training courses.
Management
7/10
✓
A new registered manager was in post who provided clear leadership and oversight at the service. Staff felt their wellbeing was supported by the registered manager and felt comfortable approaching them.
Programmes
4/10
!
A new activity schedule was introduced which included external entertainers visiting weekly... However, some activities provided internally were limited in the number of people they could involve and were unstructured. People said, 'The activities are not varied... most of the things on there don’t happen'.
Points to consider
No activities coordinator and basic activities like games and entertainers often don't happen, so residents get bored and the job feels routine.
People said to us, 'The activities are not varied. There’s a rota on the notice board downstairs, most of the things on there don’t happen' and relatives said people often looked 'bored'.
Staffing is sufficient with good retention but residents sometimes can't find staff and feel pushed to stay in the lounge for supervision.
Some people felt at times staff were not easily accessible... they were required to stay in the lounge where staff could easily observe them. People told us, 'I prefer to sit in my room…but [staff] always insist that I go to the lounge'.
Risk details and mental capacity records lack enough information even though staff know what to do.
We found that information about how to manage these risks continued to lack detail in some people’s written care records... information about how these decisions were made were not always suitably recorded.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews