Working at Rosalyn House

Staff had received safeguarding training and knew how to record and report concerns... Staff had received training in medicine management and had been assessed... A system was in place to record, review and monitor incidents and accidents.

We received several positive comments from relatives about the staff. These included, 'The staff are caring and attentive.' And, 'The staff are genuine and care about people and their needs.' Another relative said, 'The staff and registered manager are professional, friendly and caring.'

People and their relatives felt there were adequate staffing levels... One relative said, 'There seems to be a consistent staff team... There are sometimes agency staff, but they seem to know what to do.'

Staff told us the induction process included a mixture of e-learning and face to face training, orientation of the home and shadowing... Staff told us they received regular supervision which they found to be informative and supportive.

People, their relatives and staff told us they found the registered manager to be supportive and approachable. One staff member said, '[Registered manager] is amazing. They are very supportive and understanding. I feel able to take concerns to them and feel confident I will be listened to.'

People had access to activities in the home and the local community... 'The picture board on display in the home is lovely to see with all the activities which the people do and their smiling faces.' 'The activity team keeps everyone motivated.' Activity team held regular meetings... one person... attended an organised boat trip... went to the zoo.