Working at Roper House

People's medicines were being administered and managed safely. Staff had training on how to recognise and report abuse... if medicine errors have been identified, staff are re-assessed and re-trained to ensure they are competent.

The registered manager worked hard to instil a culture of care in which staff truly valued and promoted people's individuality. Staff told us they felt valued and that management were visible in the service.

When there were gaps in the rota due to sickness or leave, these gaps were filled with agency staff who regularly worked at the service. Staff told us they felt there was enough staff and having regular agency was helpful.

Staff completed training in learning disabilities and Autism, catheter care, diabetes, epilepsy and dysphagia. Staff received support in the form of supervisions, appraisals and received recognition for good practice.

Staff told us they felt valued and that the provider had worked hard to ensure management were visible in the service. Staff told us they felt like they can raise concerns or suggestions with the registered manager, and these were discussed on a 1-1 level or in team meetings.

People were supported to participate in their chosen social and leisure interest. For example, one person liked to go shopping... regular events took place which had been decided by the residents, this included parties and buffet food... positive about a new activities' coordinator starting to increase the variety.