Working at Rookwood Residential Home
26 Silverdale Road, Burgess Hill, RH15 0EF
Operated by South Coast Nursing Homes Limited
25 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Strong safety, well staffed with excellent training and support, but no registered manager is a major drawback."
Safety & Risk
8/10
✓
Safeguarding systems in place, comprehensive risk assessments such as falls and mobility, safe medicines administration, incidents recorded and investigated with actions to prevent recurrence.
Staff Culture
6/10
✓
Staff members told us they were happy working at the home and described an open and inclusive culture; 'She's made a big difference' and 'She feels part of the whole team'.
Staffing Levels
7/10
✓
One staff member said, 'Generally yes we are well staffed... we only use one agency staff member'; another said, 'we take our time with the residents. There's no rush'.
Training & Dev
7/10
✓
Staff said, 'The in-house training is excellent. They make it interactive... I've done dementia training'; staff felt well supported with regular supervision sessions.
Management
2/10
✕
The service did not have a manager registered with the CQC; the manager was about to start the process of registering.
Programmes
6/10
✓
Two activities coordinators led range of in-house activities such as flower arranging, monthly pamper day, music therapy, chair exercises, sing-a-long, arts and crafts.
Points to consider
No permanent manager registered with the regulator.
The service did not have a manager registered with the CQC.
Some agency staff are used occasionally even though staffing is generally good.
One staff member said, 'we only use one agency staff member'.
Activities programme is regular with variety but standard types like arts, crafts and music with no specialist innovative approaches.
People were supported to participate in a range of in-house activities that were relevant to them, such as flower arranging, monthly pamper day, music therapy, chair exercises, sing-a-long, arts and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews