Last updated: 9 February 2026
"Stable staff retention and supportive management, but a lack of structured activities programme and regular supervisions hold it back."
Systems were in place to ensure the safe and effective management of people's medicines.
All the staff we spoke with felt supported by the registered manager adding, 'She will do all she can to help' and 'Supportive manager, know each other and how we work.'
The staff team remained stable. No new staff had been employed since our inspection in December 2017.
records confirmed that training areas discussed at the last inspection had been provided for all staff. These included, mental health, dementia and learning disability awareness.
Staff spoken with told us, '[Registered manager] always responds if needed' and '[Registered manager] is responsive and supportive.'
Activities and opportunities were made available depending on people's individual wishes and preferences. These helped to promote people's health and wellbeing as well as maintain links with the local community.
No activities coordinator or structured programme, so the role is mostly routine personal care with people doing their own relaxed activities or outings.
Routines were relaxed, with some people enjoying more relaxed routines whilst others had more structured days with planned activities of their choosing.
Manager in post but ongoing concerns about oversight and quality monitoring need sustained improvement.
It is recommended that a period of sustained improvement is needed to help demonstrate continued development and enhancement of the service.
Only standard training to fill past gaps plus induction, no specialist courses or regular supervisions for everyone.
The registered manager acknowledged that some recent supervision meetings had not been completed. Plans were in place to address this.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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