Working at Rookery House
26 Huggins Lane, Hatfield, AL9 7LE
Operated by London Paramount Care Ltd
1 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Enough staff to meet needs and a supportive culture where staff feel valued, but no registered manager and unsafe restraint practices create risks."
Safety & Risk
3/10
✕
Staff did not always follow safe restraint practices. This placed people at increased risk of harm.
Staff Culture
6/10
✓
Staff felt respected, listened to and valued their team members creating a culture of support and positive self-reflection. Staff felt able to raise concerns with managers without fear of what might happen as a result.
Staffing Levels
6/10
✓
There were sufficient numbers of staff deployed to meet people's needs.
Training & Dev
4/10
!
Staff had not yet received training in the persons preferred communication method. Clear systems of communication were required to support people to further develop their methods of communicating.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. However, a new manager had recently been appointed to the post. They had not yet submitted their application to register at the time of the inspection.
Programmes
4/10
!
People were supported to participate in their chosen social and leisure interests on a regular basis such as swimming, bicycling and walking.
Points to consider
No permanent manager in post yet, so leadership and oversight have gaps.
At the time of our inspection there was not a registered manager in post. However, a new manager had recently been appointed to the post. They had not yet submitted their application to register at the time of the inspection.
Staff not always using safe restraint methods and some health risks not managed well.
Staff did not always follow safe restraint practices. This placed people at increased risk of harm. Risks associated with people's long-term health conditions were not being identified and managed in a safe way.
Gaps in specialist training like the person's preferred communication method.
Staff had not yet received training in the persons preferred communication method.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews