Working at Rookery Cottage

People were cared for safely. Risk assessments were in place and reviewed regularly... Staff understood safeguarding procedures... People were supported with their medicines... Accidents, incidents and falls were recorded and followed up appropriately.

Staff told us they were happy in their roles and felt valued as part of a strong and effective team... One staff member told us, 'It's the best home I've worked in. I will happily work here until I retire, I can honestly say that.'

The providers were committed to investing in the training and continuous learning of their experienced staff team... A high number of staff were involved in studying for care qualifications, supported by the provider.

All of the feedback from people, relatives and staff was positive about the approachability, availability and responsiveness of the providers, and the friendliness and warmth of the staff team. The providers had effective oversight of the running of the service.