Working at Rook Lodge
1-6 Wanstead Lane, Ilford, IG1 3UB
Operated by Vibrance
10 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive culture where staff feel valued and proud, but basic activities and missed safety audits hold it back."
Safety & Risk
6/10
✓
We found suitable medicine procedures in place... However, the last two months audits had not taken place. The deputy manager said, 'I have not managed to do the last two months.'
Staff Culture
7/10
✓
There was a positive ethos at the service. Staff enjoyed their roles and were well supported by the registered manager and provider.
Staffing Levels
6/10
✓
There were sufficient numbers of staff to meet people's needs. Staff confirmed that staffing levels were consistent and felt there were enough of them on each shift.
Training & Dev
6/10
✓
Staff had received training in a variety of appropriate topics, including the Mental Capacity Act and how to administer medicines safely, and we noted the service had planned specialised and specific training in the future.
Management
8/10
✓
Staff told us they were proud of the work they did with people and that they felt supported in their roles by the management team. One staff member said, 'The managers are excellent, really approachable and helpful.'
Programmes
4/10
!
One person told us, 'I have enough things to do. I improve my daily living skills. I go to my music group and on day trips like the seaside.'
Points to consider
No activities coordinator or specialist programmes, so the role involves mostly routine care with basic outings and music groups.
One person told us, 'I have enough things to do. I improve my daily living skills. I go to my music group and on day trips like the seaside.'
Staffing is adequate but nothing special, with cover sometimes from other services when needed.
The provider could use staff from its other services in the area when the need for cover arose.
Only standard training and induction, with some specialist training planned but not yet detailed.
Staff and records confirmed that there was a training programme with dates for completed and planned training, as well as certificates of completion. New staff completed an induction to familiarise themselves with their role, which included covering the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews