Working at Romney House
11 Westwood Road, Trowbridge, BA14 9BR
Operated by Romney House Limited
20 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Comprehensive training, positive staff culture and innovative activities, but inconsistent management and incomplete risk assessments hold it back."
Safety & Risk
5/10
!
2022: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, accessing testing, and infection policy up to date. Per 2019: Not all risk assessments were comprehensive; accidents and incidents not all investigated.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Feedback received from staff was very positive. Staff also told us that they liked the idea of a keyworker role as it gave them a sense of value and closer involvement.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were sufficient staff to meet people's needs and the manager and deputy manager work as part of the support team. (2022: measures in place to mitigate COVID-19 related staff pressures)
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff training was comprehensive. Staff had the opportunity to undertake specialised training for example behaviour that challenges and higher qualifications in health and social care. Staff had begun to receive regular supervision meetings.
Management
4/10
!
Per 2019 comprehensive inspection: Service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Programmes
6/10
✓
Per 2019 comprehensive inspection: A newly appointed activities coordinator had developed an innovative and interesting activity programme which included inter-generational experiences... Local nursery schools and baby groups visited.
Points to consider
Management has oversight issues with inaccurate mental capacity and consent paperwork.
Per 2019 comprehensive inspection: Records regarding mental capacity assessments, best interest decisions and information about legal authorities were inaccurate and inconsistent.
Staffing is adequate but with ongoing recruitment so managers pitch in on care shifts.
Per 2019 comprehensive inspection: Recruitment of permanent staff was on-going.
Risk assessments are not always detailed enough and accident records are not fully reviewed for patterns.
Per 2019 comprehensive inspection: Not all risk assessments were comprehensive or consistent. Accidents and incidents were recorded but not all were investigated and actions identified.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews