Working at Roland Residential Care Homes - 27 Bush Hill

Safety is poor with scalding hot water, uncovered radiators that can burn people, sloppy medication records, and incidents not reported properly.

Risks relating to hot water temperatures and radiators were not safely managed... water temperatures... 58 degrees Celsius... uncovered radiators... placed people at risk of burns... stock of medicines held did not match the records... incidents had not been recorded in line with procedure.

Training gaps mean not all staff have done mandatory courses like safeguarding and mental capacity, and in-house trainers are not qualified to teach.

not all staff had completed an induction and mandatory training in topics such as safeguarding, Mental Capacity Act... Staff delivering training to other members of staff... had not been trained to train other staff.

Management oversight is weak as audits and checks miss big problems like safety risks and notifications to regulators are not sent.

these systems and processes did not identify the issues we found during the inspection... CQC had not been notified of several allegations of abuse and incidents involving the police as required.