Working at Rokewood Court

In the last 6 months, the service has managed to reduce the number of serious injuries people living in the care home experienced due to falls and skin integrity [pressure wounds]... Staff were aware of the potential risks people might face and the steps they needed to take to prevent or safely manage them.

Managers and staff had a shared vision and culture based on listening, learning and trust. Managers were visible, knowledgeable and supportive of staff, helping them develop in their roles. Staff felt supported to give feedback and were treated equally and fairly.

Recruiting more permanent staff to reduce the number of agency staff they used to cover staff shortages. Ensuring all staff received additional falls and pressure sore prevention and management training... a successful staff recruitment drive now meant the service was no longer reliant on agency staff who were not so familiar with people’s needs.

Staff were well-trained to meet people’s individual needs, in line with their choices and preferences and encouraged to continually improve in their role. Staff received a mixture of e-learning and in-person practical and theoretical training, which was routinely refreshed as frequently as staff required it including, competency-based assessments.

Per 2022 comprehensive inspection: The activities coordinator and the staff team offered people a wide range of activities to stimulate their minds, promote physical activity and provide entertainment. For example carpet bowling, daily exercises, flower arranging, skittles and reminiscence sessions.