Last updated: 10 February 2026
"Low staff turnover, high-quality training and strong safety support consistent care, but no registered manager was in post."
People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well... Staff completed safeguarding training, which was refreshed regularly... detailed positive behaviour support plans, which detailed how to meet people's complex needs and keep people and staff safe.
Staff consistently told us they felt truly respected, supported and valued by the manager and deputy manager. One staff member told us, 'This is the best place I have ever worked. [Manager and deputy manager] are just so kind and helpful.'
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. The numbers and skills of staff matched the needs of people using the service... At the time of inspection, the service was not using agency staff.
Staff had received relevant, high quality training in evidence-based practice... including... positive behaviour support, including PACE... Staff completed accredited training to enable them to continuously apply best practice, in line with the Restraint Reduction Network Training Standards.
At the time of our inspection there was not a registered manager in post. The current manager had applied to become the registered manager, but the registration process had not been completed prior to the manager being appointed to new position with another provider.
People were supported to engage in meaningful activities... Staff were committed to encouraging people to undertake voluntary work, employment, vocational courses in line with their wishes and to explore new social, leisure and recreational interests... Staff members hosted cultural evenings.
No permanent manager in post, as the current one moved to another job and the deputy is stepping up.
At the time of our inspection there was not a registered manager in post. The current manager had applied to become the registered manager, but the registration process had not been completed prior to the manager being appointed to new position with another provider. The current deputy manager had been selected to become the new manager and was being supported... to complete the CQC registration process.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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