Working at Rockmount Northwest
1 Blackburn Road, Blackburn, BB1 4HD
Operated by Rockmount Northwest Limited
23 bedsNursing homesResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff feel valued in a supportive team with strong infection prevention, but leadership lacks oversight and quality checks."
Safety & Risk
8/10
✓
2022 IPC inspection: Assured service met good infection prevention and control guidelines, strong on PPE, testing, cleaning, visitor checks, outbreak management; minor improvements needed for eye protection.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff felt valued, confident they worked well together as a team, made positive comments about manager being approachable and supportive.
Staffing Levels
6/10
✓
2022: No agency needed, minimal staff off for COVID-19, covered by staff working extra hours; 2018: Sufficient staff available, shortfalls covered by existing staff.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received mandatory training, induction, Care Certificate, some NVQ qualifications, regular supervision but monitoring of supervision records needed improvement.
Management
5/10
!
Per 2018 comprehensive inspection: The service was not always well-led; systems to assess, monitor and improve quality and safety needed further improvements, care plans not audited, oversight on manager not formalised.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Regular structured activities including football, gym, art classes, pool, community outings, activities coordinator 4 days per week.
Points to consider
Leadership has gaps in oversight and quality audits so does not fully support staff development.
Per 2018: The systems to assess monitor and improve the quality and safety of the service needed further improvements. Care plans had not been audited and systems for providing oversight on the registered manager had not been formalised.
Staffing is adequate but staff have to cover gaps by working extra hours.
2022: the staff in place have worked some extra hours to assist.
Only standard training like induction and basic qualifications with no specialist courses.
Per 2018: Staff had either completed a nationally recognised qualification in care or were currently working towards one. Training and induction was linked to the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews