Working at Rockliffe Court limited

Activities are basic and often get cancelled when staff are needed for care, so the role is mostly routine tasks.

Per 2019 comprehensive inspection: Time was planned for staff to provide activities at selected times, however sometimes this needed to be cancelled to provide enough staff in other areas of the home.

Safety checks on risks and medication have gaps, so staff might miss guidance on handling things like seizures or meds.

Per 2019 comprehensive inspection: Care plans did not always contain sufficient explanations of the control measures... Some medicine records were not always completed.

Management oversight is weak with poor quality audits, so issues like record gaps aren't spotted or fixed promptly.

Per 2019 comprehensive inspection: Systems to monitor the safety and quality of the care people received were not always effective or incomplete.