Working at Rockfield Residential

Risks in relation to COVID-19 had been managed appropriately but records did not always reflect this. The provider took action to address this.

Staff spoke positively of the management team and there was an open-door policy, though directors change caused some anxiety amongst staff.

Per 2019 comprehensive inspection: There was enough staff on duty to provide the support people needed. Staffing levels were reviewed on a regular basis.

Staff had now completed training in mental health conditions. A training manager had been appointed and plans were in place for all staff to complete training specific to people's medical conditions.

Staff received regular support from their line managers and spoke positively of the management team. The registered manager had worked hard to create a positive culture with an open-door policy.