Last updated: 9 February 2026
"Staff receive regular support from managers and good training, but limited activities and staff anxiety from director changes hold it back."
Risks in relation to COVID-19 had been managed appropriately but records did not always reflect this. The provider took action to address this.
Staff spoke positively of the management team and there was an open-door policy, though directors change caused some anxiety amongst staff.
Per 2019 comprehensive inspection: There was enough staff on duty to provide the support people needed. Staffing levels were reviewed on a regular basis.
Staff had now completed training in mental health conditions. A training manager had been appointed and plans were in place for all staff to complete training specific to people's medical conditions.
Staff received regular support from their line managers and spoke positively of the management team. The registered manager had worked hard to create a positive culture with an open-door policy.
Per 2019 comprehensive inspection: People were encouraged to access the local community. Management had introduced new initiatives to encourage interaction and participation in activities.
No activities coordinator or structured programme, just basic community outings, so the role is mostly routine personal care.
Per 2019 comprehensive inspection: People were encouraged to access the local community. Management had introduced new initiatives to encourage interaction and participation in activities.
Staffing is adequate with enough staff on shifts, but nothing special like minimal agency or staff praising easy workloads.
Per 2019 comprehensive inspection: There was enough staff on duty to provide the support people needed.
Some staff anxiety from recent directors change, even though management support is positive.
The directors of the organisation had recently changed, which has caused some anxiety amongst staff.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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