Last updated: 10 February 2026
"Supportive management and positive staff culture stand out, but fewer staff at nights and weekends plus basic activities hold it back."
People were safe and protected from potential abuse. Medicines were managed safely. Risks were well managed except continence and skin integrity related, where some care plans lacked detail.
There was a positive staff culture which helped to achieve good outcomes for people. Staff told us the registered manager had made some very positive changes since she had been in post, and staff were positive about future improvements.
Staffing levels had been reviewed regularly to make sure people's needs were met. Staff were recruited safely and there were enough qualified and competent staff, however some people and relatives commented there could be more staff at nights and weekends.
Per 2018 comprehensive inspection: Staff had a comprehensive induction. The provider had a training programme for staff, this included core subjects such as safeguarding and fire safety. Staff received one to one supervisions.
Staff told us the registered manager was approachable and supportive. A staff member said, 'Communications are good. We have staff meetings and are encouraged to contribute.'
Per 2018 comprehensive inspection: People continued to participate in a range of activities such as exercise classes, computing and trips out. One person told us 'The flower arranging is nice and you get to keep what you make'.
Relatives say there are fewer staff on weekends and nights, so those shifts can feel busier.
some people and their relatives commented that there could be more staff specifically at nights and on weekends. A relative told us 'There are fewer staff at weekends but I still find Mum receives good care.'
Only standard training like safeguarding and basic skills, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: The provider had a training programme for staff, this included core subjects such as safeguarding and fire safety.
Basic activities like flower arranging, exercise classes and trips out, no coordinator or special programmes to vary the day.
Per 2018 comprehensive inspection: a variety of activities were available such as exercise classes, computing and trips out, flower arranging.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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