Working at Rock House

Not enough staff on shifts, so you are stretched thin especially when residents mental health gets worse.

Rotas demonstrated that there was not always the assessed number of staff on duty. Staff told us about supporting one person, “It’s a struggle for their mental health, if they don’t get 24/7 attention they go down, we have 14 other people, we try really hard.”

Poor leadership with no proper oversight, so big problems like risks and incidents keep happening.

There had been a lack of oversight and governance from the provider.

Unsafe environment and practices like hot unguarded radiators and weak safeguarding leave residents and staff at risk.

Throughout the service radiators were unguarded. Although the provider had risk assessed the unguarded radiators, they were very hot to touch and posed a significant burn risk.