Working at Rock Cottage Care Services

Not all staff have completed required training, including basic mandatory training and specialist needs like diabetes or catheter care.

not all permanent staff members had completed required training for their role. This included mandatory [essential] training and training for people with specific needs, for example diabetes or catheter care.

Managers lack a clear structure for roles and responsibilities, so oversight is inconsistent and some requirements get missed.

The provider did not have a fully supported management structure. The registered manager and general manager did not have an established system in place to share roles and responsibilities.

Risk assessments are often missing, incomplete or contradict care plans, and there is no proper system to learn from incidents.

People's risks were identified, monitored and managed, however, they were not always clearly assessed or recorded. The provider did not always learn lessons when things had gone wrong.