Working at Rochester House
221 Maidstone Road, Rochester, ME1 3BU
Operated by Achieve Together Limited
10 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Visible approachable managers and strong safety management stand out, although some agency staffing and no specialist activities coordinator hold it back."
Safety & Risk
8/10
✓
The service managed incidents affecting people's safety and wellbeing. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned. For example, there had been an incident on the stairs between two residents. The action from this was to ensure there was only one person using the stairs at one time to avoid crossing over and any future incidents occurring.
Staff Culture
7/10
✓
Staff felt able to raise concerns with the registered manager without fear of what might happen as a result. Staff told us they had read the whistleblowing policy.
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. We observed staff being able to meet peoples' needs when they wanted support, there were always staff members visible.
Training & Dev
7/10
✓
The provider invested in staff by providing them with quality training to meet the needs of all the individuals using the service. For example, staff had undertaken training in supporting autistic people, mental capacity, principles of STOMP and medicines.
Management
8/10
✓
The registered manager and deputy manager were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff told us they felt they could bring up any concerns straight away to the registered manager or deputy manager and it would be taken seriously.
Programmes
6/10
✓
People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives. The service supports someone to take part in horse riding which they enjoy doing. Another person was able to go and see a theatre show that they had an interest in and when COVID19 prevented them from going again, the service brought the theatre show into the home by using videos.
Points to consider
Staffing levels meet needs but agency workers are used sometimes.
Staff recruitment and induction training process promoted safety, including those for agency staff.
Activities are varied like horse riding and theatre but no specialist programmes or coordinator.
The service supports someone to take part in horse riding which they enjoy doing. Another person was able to go and see a theatre show that they had an interest in and when COVID19 prevented them from going again, the service brought the theatre show into the home by using videos.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews