Last updated: 10 February 2026
"Staff feel supported with good training, but activities are basic and staffing sometimes leaves areas unsupervised."
The provider had a proactive and positive culture of safety, based on openness and honesty, but some areas required deep cleaning and safe environments issues like windows without restrictors were identified and fixed.
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. One staff member said, “Supervisions and appraisals are always done timely. I feel that our management are very supportive.”
The provider made sure there were enough qualified staff, but throughout our assessment we identified 1 lounge without staff presence and some relatives told us there were not enough staff around.
The management team made sure staff received training and regular appraisals to maintain high-quality care.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles, but manager was in the process of registering and mixed comments about accessibility from relatives.
People told us that activities within the home could be improved. One person said, “The activity lady has not been in to see me for a while... There have been no trips here since January [2025], I do arts and crafts.”
Activities are basic and not consistent, with no trips for months and the activity person not always visiting people.
One person said, “The activity lady has not been in to see me for a while but when she does come, she gives me something to do.” Another person said, “There have been no trips here since January [2025], I do arts and crafts.”
Staffing levels are okay overall but staff are not always in the right places, leaving lounges unsupervised sometimes.
throughout our assessment we identified 1 lounge without staff presence and without social stimulation. Some relatives told us there were not enough staff around.
The manager is approachable for staff but some relatives have not met them and question if they are accessible.
We received mixed comments about the management team from people and relatives... One relative said, “It [the home] could be better run. I have never been introduced to the manager.”
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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