Last updated: 9 February 2026
"Positive staff morale and consistent staffing create a family-like team, but irregular supervisions and gaps in recording skin creams need fixing."
People received their medicines safely. However, there were some gaps in the recordings of topical cream. The manager said they would take appropriate action to ensure there was no gaps in the recordings.
Staff morale was positive and they all told us they enjoyed their positions within the home. The staff team worked well together... A member of staff said, 'Very homely and very family-like and I work with a good team and I love it'.
Sufficient staff supported people to ensure they were safe. Staff confirmed there were enough staff working to support people. A healthcare professional said, 'Robinson house have consistent and regular staff on each house. Staffing levels are appropriate.'
Staff received training and support that was relevant to their roles. There were some gaps in the frequency that staff received supervisions. However, the new manager was aware and had developed an action plan to address.
The new manager and provider had developed a robust action plan to drive improvements and was planning to spend more time in the home working alongside staff enabling them to get to know people.
People were supported to have meaningful occupation and had access to daily organised activities. Homemakers were responsible for helping with social activities, either in small groups or individually with people.
Staff supervisions aren't always regular because managers have been off sick, even though there's now a plan to fix it.
There were some gaps in the frequency that staff received supervisions. However, the new manager was aware and had developed an action plan to address.
Some gaps in recording when skin creams were applied to people.
there were gaps in the recordings of topical cream. For example, two people had been prescribed a cream to be applied twice a day this had only been applied in the morning.
Only standard daily activities run by homemakers, no specialist programmes or therapies mentioned.
Planned group activities were organised twice a day, and where people preferred to spend time in their bedroom one to one sessions were organised. Homemakers supported people with activities.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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