Last updated: 10 February 2026
"Unstable leadership without a permanent manager, heavy reliance on unfamiliar agency staff, and out-of-date training caused low morale and safety concerns, despite some activities."
The provider was in legal breach of regulations in relation to safe care and treatment and the safe management of medicines.
nearly all staff telling us morale was low in the service.
during the assessment, we observed that 2 out of the 5 staff on duty were agency workers who were unfamiliar with people’s needs and had not read any care plans.
Training compliance among permanent staff was low in several key areas. Some staff continued to deliver care despite having out-of-date training flagged as ‘urgent’ on the provider’s training tracker.
There had been no registered manager in post for over 156 days, and during this time, leadership arrangements had been unstable.
Activity logs between May and June indicated that exercise had been provided on only 1 occasion during that period.
No permanent manager in place for months, so leadership is unstable and oversight is poor.
There had been no registered manager in post for over 156 days, and during this time, leadership arrangements had been unstable.
Lots of agency staff who don't know the residents, making it hard and unsafe to deliver care.
during the assessment, we observed that 2 out of the 5 staff on duty were agency workers who were unfamiliar with people’s needs and had not read any care plans.
Staff training is out of date in key areas and there's little supervision.
Training compliance among permanent staff was low in several key areas. Some staff continued to deliver care despite having out-of-date training flagged as ‘urgent’ on the provider’s training tracker.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp