Working at Robert Harvey House
Hawthorn Park Road, Birmingham, B20 1AD
Operated by Broadening Choices For Older People
52 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Outstanding training and a positive staff culture with engaging activities programmes, although occasional agency staffing holds it back."
Safety & Risk
7/10
✓
2021 targeted inspection: Assured on infection prevention, safe admissions, testing, but not always assured on PPE use in staff areas where social distancing possible (manager addressed).
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: Staff said 'I love it here, there is plenty of support and we run a smooth service', 'We have fun, we have our team meeting every month'.
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: sufficient numbers of staff with occasional agency use to cover planned and unplanned absences; staff confirmed there were enough staff.
Training & Dev
9/10
✓
Per 2017 comprehensive inspection: comprehensive training programme with specialist phlebotomy for nurses, Investors in People accreditation, mentoring student nurses from local university.
Management
7/10
✓
Per 2017 comprehensive inspection: Staff told us the management team motivated them and led by example; registered manager had a presence around the home, supporting people.
Programmes
8/10
✓
Per 2017 comprehensive inspection: dedicated activities team with personalised programmes including Sensory Street, pet therapy (guinea pigs, goats, ducks, parrots), cinema afternoons, gardening, community volunteers.
Points to consider
Staffing is adequate but nothing special, with some agency workers covering shifts.
Per 2017 comprehensive inspection: on occasion agency staff were used to cover planned and unplanned absences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews