Last updated: 9 February 2026
"Good training and a supportive culture for staff, but poor activities programme and unsafe recruitment hold it back."
People were at risk of avoidable harm as staff did not always have all of the information needed to meet people's needs safely... breach of Regulation 12 (Safe Care and Treatment).
Staff told us they felt supported, valued and appreciated by the service's management team. One staff member said, 'I have regular supervision and feel very supported.'
Staff were employed in sufficient numbers to meet people's needs safely... However, people were not always protected by safe recruitment practices.
The provider monitored staff training on a training matrix. The training matrix identified staff had received training in a variety of subjects... Specialist training was also provided for people's specific care needs.
Systems were either not embedded into practice or not undertaken robustly enough to identify and monitor the quality of the service and effectively drive improvements.
Staff told us how they supported some people to go shopping, go out for meals and/or take part in activities in which they had expressed an interest.
No activities coordinator or structured programme, just occasional outings and shopping trips, so most of the job is routine personal care.
Staff told us how they supported some people to go shopping, go out for meals and/or take part in activities in which they had expressed an interest.
Recruitment skips full work history checks on some staff, which could bring in unsafe colleagues.
two application forms we reviewed did not contain evidence of a full work history and the registered manager had not documented their discussions regarding gaps in employment.
Risk assessments often lack enough detail, leaving staff without clear guidance to keep people safe.
some risk assessments lacked detail which meant staff had not always been provided with enough information to keep people and others safe.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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