Working at Riverwell Beck Care Home

The provider had safeguarding systems in place to protect the people who lived at the home. Risks to people's health and safety were managed without compromising their independence. Medicines were managed in a safe way.

Staff said there was good culture in the home and they worked together in the best interest of the people who lived there. Their comments included, 'It's very good teamwork' and 'It's been quite a struggle [due to the pandemic] but we have all pulled together.'

The provider used a dependency tool to calculate the number of staff required and there were enough staff on duty during this inspection. Staff felt there were usually enough staff but said there were occasional challenges to fill gaps in the rota. The provider had contingency arrangements, including the use of agency staff.

The provider had training systems in place to make sure staff received essential training in health and safety. Staff also received training that was relevant to their roles, including care and clinical competencies. They received periodic supervision.