Last updated: 10 February 2026
"Approachable management and positive culture, but out-of-date training and gaps in safety records hold it back."
PRN medication administration records (MAR) were not always completed... repositioning charts had gaps longer than stated in the persons care plan, placing them at risk of harm or injury.
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff told us they could raise concerns around safety if required. One staff member told us, “The manager is approachable and listens to us.”
There were enough suitably deployed staff to meet people’s needs... People told us, “Staff are always around”, “There always seems to be enough staff about”; however, some staff files were incomplete and information was missing.
The provider’s training matrix identified that staff were not up to date with a lot of the required mandatory training.
The manager told us they have an open and honest culture, and they act and investigate any safety concerns reported to them. Staff told us, “The manager is approachable and listens to us.”
Lots of mandatory training is out of date, so you might miss out on key skills and regular supervision.
The provider’s training matrix identified that staff were not up to date with a lot of mandatory training.
Gaps in care records like repositioning charts and medication sheets mean safety checks aren't always tight.
repositioning charts had gaps longer than stated in the persons care plan, placing them at risk of harm or injury. PRN medication administration records (MAR) were not always completed.
Some staff files have missing recruitment info, so new hires might not always be fully checked.
some staff files were incomplete, and information was missing.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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