Working at Riverview Lodge
Birchen Grove, London, NW9 8SE
Operated by Methodist Homes
36 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Strong safety practices and good training with supportive management, but COVID staffing shortages and missed care plan checks are concerns."
Safety & Risk
8/10
✓
2022 targeted inspection: Assured provider preventing infections, using PPE effectively, testing staff/visitors, cleaning frequently touched surfaces, managing outbreaks; per 2018 good safeguarding and medicines.
Staff Culture
7/10
✓
Per 2018: Staff members spoke positively about the management team and the support... 'I enjoy working here. The team can speak out and I always feel I am listened to.'
Staffing Levels
5/10
!
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures (2022); per 2018: there were enough staff on shift to meet needs.
Training & Dev
7/10
✓
Per 2018: Staff received core training refreshed regularly, induction to Care Certificate level, specialist such as dementia awareness, Parkinson's, positive behavioural approaches; regular supervision.
Management
6/10
✓
Per 2018 comprehensive inspection: The registered manager demonstrated leadership and accountability. She was approachable and available... Staff members told us that they felt well supported by the manager.
Programmes
6/10
✓
Per 2018: Range of activities including weekly films, arts, quizzes, pet therapy dogs, exercise, 'Bolder Voices' community choir project, outings; activities coordinator in post.
Points to consider
Staff numbers were enough but COVID caused shortages needing special fixes to cover shifts.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Manager approachable and supportive of staff but checks missed gaps in care plans and behaviour notes.
the home's quality assurance systems and regular care plan reviews had failed to identify where there had been changes to people's health needs... Behavioural charts had not always been completed by staff
Varied activities programme but nothing specially innovative or with staff trained in therapies.
Per 2018: A range of activities... arts activities, quizzes, visits from pets as therapy dogs... 'Bolder Voices' community based choir... no further specialist approaches noted.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews