Working at Riverside View Care Home

Systems and processes were in place to assess risks to people and ensure they were safeguarded from avoidable harm. The provider learned from accidents and incidents to mitigate future risks. Staff safely administered and managed people’s medicines.”

A staff member said, “I feel very supported in my role by all staff and management. All are very approachable, and it is important to work as a team. I receive regular appraisals and supervisions, but you don’t have to wait until then if you have any concerns.”

Staff were recruited in a safe way and records confirmed staff had received up to date training, regular supervisions and annual appraisals. The registered manager regularly monitored this to ensure staff were supported in their roles.”

A relative commented, “The lady who does the activities is very positive, quite an outward going person and is always doing things. They were going out to play darts and I was swept along with it. They are planning a fun run now.”