Working at Riverside Rest Home

Procedures to protect people from harm or abuse were in place. Staff managed people's medicines safely... Risk assessments were completed and reviewed to promote people's safety. A system was in place to monitor any incidents and accidents.

The management team ensured sufficient numbers of suitably qualified staff were available to meet peoples' needs. Staff confirmed staffing levels were sufficient and they were able to support people in a timely way.

Staff managed people's medicines safely and had in-depth training to assess their skills. Training for infection control had been completed and regularly updated. Per 2019 comprehensive inspection: wide-ranging training programme to enhance staff knowledge.

A staff member said, "Any time we want to speak with the manager we are encouraged to do so and give our views on things." The management team had extensive auditing systems to maintain ongoing oversight.