Working at Riverside Place
Plaxton Way, Ware, SG12 7FB
Operated by Aria Healthcare Group LTD
72 bedsNursing homesResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by the manager and enjoy the positive culture, but occasional agency staff and standard training need improvement."
Safety & Risk
7/10
✓
People received safe care and support. Staff had received training in safeguarding and were confident any concerns they raised would be taken seriously.
Staff Culture
7/10
✓
Feedback about the atmosphere, culture and management at the service was positive. All staff we spoke with told us how they liked working at the service.
Staffing Levels
6/10
✓
There were enough members of staff to meet people's needs. Where agency staff were required, consistent agency staff were booked so they could get to know people.
Training & Dev
6/10
✓
Staff spoke positively of the induction process and received training in a range of topics to ensure they could meet people's needs. Regular supervisions and team meetings were held.
Management
7/10
✓
The registered manager had been in post for nine months and people, relatives and staff told us that they had made improvements. Staff felt supported by the registered manager.
Programmes
6/10
✓
The service had designated 'wellbeing' members of staff who designed and provided a range of hobbies, interests and pastimes for people.
Points to consider
Staffing levels are sufficient but they sometimes book agency workers to cover shifts.
Where agency staff were required, consistent agency staff were booked so they could get to know people.
Only standard training like induction and supervisions with no specialist courses or funded qualifications.
Staff spoke positively of the induction process and received training in a range of topics... We also have supervision regularly.
Activities team offers a range of hobbies but nothing innovative or specialist to make the role more varied.
The service had designated 'wellbeing' members of staff who designed and provided a range of hobbies, interests and pastimes for people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews