Working at Riverside Place
Derwentwater Road, Gateshead, NE8 2EX
Operated by Paramount Care (Easington) Limited
12 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Strong leadership and great team culture, but a lack of organised activities programme and details on staff retention hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice.”
Staff Culture
8/10
✓
Working at Riverside Place is incredibly rewarding because of the strong sense of teamwork and the opportunity to make a real difference in residents' lives.”
Staffing Levels
6/10
✓
People felt there were enough staff to meet their needs and keep them safe. A person told us, “Staff are always there, always around, couldn’t wish for any better. This is from my heart.”
Training & Dev
6/10
✓
I receive regular supervisions and annual appraisals, which provide opportunities for feedback and professional development.”
Management
8/10
✓
A staff member said, “I can’t think of anything that could be done better or of any improvements at this time, I think the service is well led.”
Programmes
4/10
!
People were supported to spend time with their families and enjoyed activities both in the local community and their home. One person told us, “I go to the pub and I play bingo there.”
Points to consider
No activities coordinator or regular programme, just basic outings like bingo and ad-hoc indoor activities like painting.
A staff member told us, “I once noticed a resident who had become withdrawn... I learned they missed paintings, diamond darts and knitting... create small indoor activities for them.”
Enough staff to meet needs safely, but no details on low staff turnover or agency use.
People felt there were enough staff to meet their needs and keep them safe.”
Standard supervisions and training updates on things like medicines, no specialist courses or funded qualifications.
Staff had received up to date medicines training and regularly had their competence assessed.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews