Working at Riverside

Staff are often too busy and stretched, causing delays in call bells and less time for emotional support.

many reported being consistently very busy and unable to fully support people’s psychological and emotional needs

Medicine storage and records have issues like unsafe surplus storage and poor covert med guidance.

Medicines were not always stored appropriately. There was insufficient space to securely store surplus medicines... documentation was not always clear

Activities happen but busy staff means not everyone, like bed-bound residents, gets enough time to join in.

further work was needed to ensure people who needed additional support to engage, including those people cared for in bed, had the time and support they needed