Working at Riverside House
Quay Lane, Newnham, GL14 1JE
Operated by Stepping Stones Resettlement Unit Limited
12 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff praised the manager's improvements with strong safety and engaging activities, but no registered manager in post yet."
Safety & Risk
8/10
✓
People were protected from the risk of abuse as staff followed the processes in place to safeguard them... Risks to people were assessed and actions for staff to keep people safe, were detailed in related support plans.
Staff Culture
6/10
✓
Staff were very positive about working at Riverside and praised the manager for ongoing improvements in the service, a staff member described their achievements as, 'remarkable'.
Staffing Levels
6/10
✓
Staffing levels were safe as the manager kept people's support needs under review and took appropriate action when people's needs changed.
Training & Dev
6/10
✓
Staff who supported people with their medicines had completed appropriate training and their competency was checked. Staff training was recognised by the Restraint Reduction Network.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The manager had managed Riverside House since September 2022 and had submitted an application to register.
Programmes
6/10
✓
Each person had a personalised activity plan, these were kept under review and changes made to ensure they remained meaningful... cinema trips, meals out, visits, parties, a variety of community-based groups.
Points to consider
No permanent manager registered yet, even though one has been in place a few months and applied.
At the time of our inspection there was not a registered manager in post. The manager had managed Riverside House since September 2022 and had submitted an application to register.
Staff numbers are safe and adjusted for needs, but no details on team stability or very low agency use to allow unhurried care.
Staffing levels were safe as the manager kept people's support needs under review and took appropriate action when people's needs changed.
Training covers key areas like meds and restraints, but no funded qualifications, career paths, or regular supervision mentioned.
Staff who supported people with their medicines had completed appropriate training and their competency was checked. Staff training was recognised by the Restraint Reduction Network.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews