Working at Riverside House
Low Stanners, Morpeth, NE61 1TE
Operated by Riverside House Propco Limited
46 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Improved staff culture and high morale with strong safety practices, although unclear staff retention and routine training hold it back."
Safety & Risk
8/10
✓
Per 2022 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing... making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff told us the culture within the staff team had significantly improved... 'Morale has gone right up'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had regular training that was relevant to their role. Staff said they had individual supervision and were 'well-supported'.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager had an 'open door' policy and made herself available to people, relatives, staff and professional visitors.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a range of activities... activity co-ordinator... one-to-one activities, such as manicures... trips out to the local shops.
Points to consider
Staff numbers meet needs but no details on staff staying long-term or low use of agency workers.
Per 2019: There were enough staff to meet people's needs.
Training is regular and includes supervision but no specialist courses or help with qualifications.
Per 2019: Staff had regular training that was relevant to their role.
Varied activities with a coordinator and trips but no special programmes or partnerships making it stand out.
Per 2019: There was a range of activities for people to take part in... manicures... trips out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews