Working at Riverside House
Wattsfield Road, Kendal, LA9 5JL
Operated by Westmorland and Furness Council
32 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"People trust the approachable manager and staff feel valued with suggestions acted on, but basic activities and standard training hold it back."
Safety & Risk
7/10
✓
People were safe and protected from abuse. Risks to people's safety had been identified and managed. The registered manager ensured lessons were learned from any incidents.
Staff Culture
7/10
✓
Staff told us they could make suggestions for how the service could be further improved and said the registered manager listened and acted on their suggestions.
Staffing Levels
6/10
✓
The provider and registered manager ensured there were enough staff to provide people's care. People and staff told us there were enough staff to care for people.
Training & Dev
6/10
✓
Staff were supported to gain qualifications relevant to their roles. Staff told us they received the support and training they needed.
Management
7/10
✓
People knew the registered manager and were confident approaching them. One person said, [Registered manager] is very good and is always available if I need to speak to them.
Programmes
5/10
!
People were provided with a range of activities they enjoyed. These included crafts, games and watching visiting entertainers.
Points to consider
Only basic activities like crafts, games, and entertainers, no dedicated coordinator or specialist programmes, so the role is mostly routine personal care.
People were provided with a range of activities they enjoyed. These included crafts, games and watching visiting entertainers.
Staffing is adequate with enough staff on duty, but no details on low agency use or strong staff retention.
There were enough staff to support people. People and staff told us there were enough staff to care for people.
Only standard training with support for some qualifications, no specialist courses or funded career development.
Staff were supported to gain qualifications relevant to their roles. Staff told us they received the support and training they needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews