Working at Riverside House
38 North Street, Goole, DN14 5RA
Operated by Mr Donald Smith
10 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Approachable management and positive culture where staff feel valued and safe, although reliance on other services for staffing cover and basic training are drawbacks."
Safety & Risk
7/10
✓
People received support to take their medicines safely as prescribed. Staff had received training to keep people safe from abuse.
Staff Culture
7/10
✓
One staff member said, 'This isn't a job which I dread every morning; I like waking up and coming to work. It is a home from home.'
Staffing Levels
6/10
✓
We observed there were enough staff on duty to meet people's needs. People confirmed they received care and support from regular staff who they knew.
Training & Dev
6/10
✓
Staff told us they completed an induction... signed up to a new electronic training system... New staff completed the care certificate as part of their induction.
Management
7/10
✓
Staff told us the registered manager was approachable and that they received good support when they required it.
Programmes
6/10
✓
People were supported to go swimming and go karting... involved in meal preparation, laundry, cleaning and other daily activities.
Points to consider
Staff numbers are enough for needs with regular staff people know, but they rely on other services for cover if someone calls in sick.
A staff member said "We have a good team and can rely on other services we have for staff support if we need to. For example, if someone can't come in because they aren't well."
Training is standard with induction, supervisions, and basic updates like the care certificate, but no specialist courses or funded qualifications.
Staff told us they completed an induction to the service... signed up to a new electronic training system which meant all staff could refresh their competencies... completed the care certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews