Working at Riverside House

The provider had effective safeguarding systems in place. Staff spoke knowledgably about the systems in place to safeguard people from abuse. Risks to people's health and wellbeing were assessed, managed and regularly reviewed.

The latest annual survey for 2019 showed that people and staff were happy with the service provided. Staff meetings were held monthly... We talk about how we can improve.

People told us there were enough staff available to support them and meet their care needs. One person said, 'There is enough staff.'

Staff received appropriate training for their roles. Staff also received training specific to people's needs and mental health conditions. These included bipolar disorder, cognitive behaviour therapy, depression alcohol misuse, and anxiety.

Staff told us the registered manager was supportive and approachable. One staff member said, '[Registered manager] supports you and you can talk to him. The good thing about him he is up to date [with] what is going on in the home. He reads the daily notes and he will pick stuff up. He supports staff and he listens to us.'

People told us, 'We have got activities. We go to the cinema and bowling. Sometimes we go to museums. All depends where we want to go.' Another person said, 'We go every two weeks on trips.'