Working at Riverside Court
Bridge Street, York, YO51 9LA
Operated by Mrs C Day and Mr & Mrs S Jenkins
25 bedsResidential homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.7/10
Key Finding
"Positive team spirit and meaningful activities, but medicine errors, staff shortages and weak governance checks hold it back."
Safety & Risk
3/10
✕
People did not always receive their medicines safely. Some Medication Administration Records (MARs) showed people had repeatedly missed medicines due to being asleep.
Staff Culture
6/10
✓
One staff member said, “We work as a team to ensure the best outcomes for the residents and make sure the residents’ voices are heard and listened to.” Another told us, “We do have a good team spirit.”
Staffing Levels
4/10
!
Staff told us they didn’t think there were enough staff to ensure they delivered safe care, and to give people the time and support they often required.
Training & Dev
5/10
!
Most staff told us they had enough training for their role, and they said there was enough time to complete the required training.
Management
4/10
!
The service’s governance systems had failed to identify the concerns we raised during our assessment.
Programmes
6/10
✓
The service employed an Activities Co-ordinator who was observed spending meaningful time with people in a way which wasn’t task focused.
Points to consider
Staff make medication errors like missing doses when people are asleep and storing things unsafely.
People did not always receive their medicines safely. Some Medication Administration Records (MARs) showed people had repeatedly missed medicines due to being asleep.
Staff say there are not enough of them to deliver safe care and meet everyone's needs properly.
Staff told us they didn’t think there were enough staff to ensure they delivered safe care, and to give people the time and support they often required.
The leaders' checks miss big problems like medicine errors and safety risks.
The service’s governance systems had failed to identify the concerns we raised during our assessment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews