Working at Riverside & Roseberry Lodge

Staff knew how to safeguard people from abuse. Medicines continued to be managed safely. Medicine records were completed fully without errors or unexplained gaps.

Staff and people told us staffing levels met people's needs.

Staff were trained in areas the provider felt were key to their roles. Where there were gaps in staff training dates had been scheduled. Staff were very positive about the training they received.

Staff said they felt well supported. One staff member told us the registered manager would 'go the extra mile.' A professional told us, 'I find the manager has good leadership skills and motivates the care team.'

People were supported to access a wide range of activities. This included holidays, trips to football matches and shows as well as local groups and a cooking class.