Last updated: 9 February 2026
"A positive culture with proud staff and strong management support, but basic training without specialists and no activities coordinator."
Staff knew how to safeguard people from abuse. Medicines continued to be managed safely. Medicine records were completed fully without errors or unexplained gaps.
Staff told us they were proud to work at the service. They all spoke very positively about the work culture and their values.
Staff and people told us staffing levels met people's needs.
Staff were trained in areas the provider felt were key to their roles. Where there were gaps in staff training dates had been scheduled. Staff were very positive about the training they received.
Staff said they felt well supported. One staff member told us the registered manager would 'go the extra mile.' A professional told us, 'I find the manager has good leadership skills and motivates the care team.'
People were supported to access a wide range of activities. This included holidays, trips to football matches and shows as well as local groups and a cooking class.
Staff numbers meet needs but no details on low agency use or stable teams for easy workloads.
Staff and people told us staffing levels met people's needs.
Training includes basics and supervision but no specialist courses or funded qualifications.
Staff were trained in areas the provider felt were key to their roles. Where there were gaps in staff training dates had been scheduled.
Varied trips and events run by staff but no activities coordinator or named special programmes.
Staff were creative in developing activities for people. For example, a hot tub had been hired for one person's birthday party.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp