Working at Riverside
Ramsgate Road, Louth, LN11 0NJ
Operated by Linkage Community Trust
9 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Exceptional leadership and an open supportive culture, although staffing lacks strong retention and activities need more variety."
Safety & Risk
7/10
✓
The registered manager and staff we spoke with knew how to identify if people were at risk of abuse and how to report any concerns... There were systems in place to review and analyse any accidents or incidents.
Staff Culture
7/10
✓
Staff told us the registered manager promoted an open and fair culture within the home. They told us they felt listened to and their views were valued. They said the registered manager promoted team working, clear communication and consistency.
Staffing Levels
6/10
✓
There were enough staff on duty, with the right skills and knowledge... Staff told us they had enough time to support people as individuals and people we spoke with confirmed this.
Training & Dev
7/10
✓
Records showed that staff had completed training in subjects such as epilepsy awareness and behaviour management. Staff also told us they were supported to complete nationally recognised qualifications in social care.
Management
8/10
✓
Staff said, 'I can't sing [the registered manager's] praises enough; they're very flexible; will come in when someone goes sick; will come in to do the driving if everyone wants to go out at the same time. I'd recommend this as a place to work.'
Programmes
6/10
✓
People were encouraged and supported to engage in a range of social activities as well as their choice of hobbies and interests... Staff had developed an 'indoor garden' area in the person's bedroom.
Points to consider
Staffing is adequate with enough people on shift and time for one-to-one support, but no mention of low staff turnover or minimal agency use.
There were enough staff on duty, with the right skills and knowledge to provide the care and support people required. Staff told us they had enough time to support people as individuals.
Some hobbies like indoor gardening and music for residents, but no dedicated activities coordinator or specialist programmes to add variety to the workday.
People were encouraged and supported to engage in a range of social activities as well as their choice of hobbies and interests. One person told us about their love of music and how they enjoyed going to concerts... Staff had developed an 'indoor garden' area.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews