Last updated: 9 February 2026
"Staff feel valued and proud with supportive managers and good training, but some hiring records are incomplete."
People were protected and kept safe. People’s health conditions and associated risks were assessed and managed safely. Medicines were stored, documented, and administered safely.
Staff members we spoke with told us they felt valued, respected, and supported within their roles. One staff member told us, “If I had anyone in my family that needed support of the kind we provide, I would fight for them to come to Rivers Reach. I am proud to work for this company and make a difference to people’s lives.”
The service made sure there were enough qualified, skilled, and experienced staff to meet people’s needs. The provider’s recruitment policy described safe recruitment processes however, some recruitment records were not complete.
Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff received effective support, supervision, and development.
A dedicated management team led the service. Staff were able to raise concerns and told us managers were approachable and supportive.
Hiring records are incomplete for some staff, so recruitment has gaps even if shifts are covered.
some recruitment records were not complete.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp