Working at Rivermere Retirement and Care Home
64-70 Westerham Road, Sevenoaks, TN13 2PZ
Operated by Willowbrook Healthcare Limited
102 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Strong safety practices and supportive management with good training for staff, but reliance on agency workers and limited specialist activities hold it back."
Safety & Risk
8/10
✓
Risks to people's safety had been assessed and minimised... Improvements had been made to medicines management... electronic medicines administration... Regular audits were completed... The service was kept clean and staff followed national guidance to reduce the risk of infection.
Staff Culture
7/10
✓
Staff said they felt well supported by their team members and could approach a member of the management team when they needed it. Formal support was provided through individual and supervision.
Staffing Levels
6/10
✓
There were enough staff available to meet people's needs. Regular agency staff had developed in staff teams, so everyone knew people well.
Training & Dev
7/10
✓
Staff continued to receive training that ensured they were skilled and competent... There was a specific training programme... including all mandatory training such as... dementia... opportunities for staff to develop their skills through qualifications. Staff were supported through supervision.
Management
7/10
✓
The registered and deputy manager promoted a positive culture... Staff said they could approach a member of the management team for advice and support. The deputy manager had hands-on experience... The registered manager had good oversight.
Programmes
6/10
✓
Per 2017 comprehensive inspection: There was a wide ranging programme of group activities... including memory games, quizzes, flower arranging, walking club, baking, Pilates and Tai Chi. There was also a monthly entertainment programme with singers, performers, outings and themed evenings.
Points to consider
Staffing is adequate with regular agency workers who know residents, but recruitment is still ongoing so shifts are not fully covered by permanent staff.
There were four permanent agency staff who worked as part of the staff team. Recruitment was ongoing to ensure there were enough staff to meet people's needs.
Activities offer variety like group games, classes, outings and themed events but lack specialist programmes or therapeutic training for staff.
Per 2017 comprehensive inspection: wide ranging programme of group activities provided that included memory games, quizzes, flower arranging, walking club, baking, Pilates and Tai Chi, monthly entertainment programme with singers, performers, outings and themed evenings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews