Working at Rivermere Retirement and Care Home

Staff said they felt well supported by their team members and could approach a member of the management team when they needed it. Staff said they could approach a member of the management team for advice and support.

There were enough staff available to meet people's needs. Regular agency staff had developed in staff teams, so everyone knew people well. There were four permanent agency staff who worked as part of the staff team.

Staff continued to receive training that ensured they were skilled and competent to meet people's needs. There was a specific training programme for care and non-care staff... opportunities for staff to develop their skills through qualifications. Staff were supported through supervision meetings.

The registered and deputy manager promoted a positive culture in the service and had taken action to improve things when shortfalls in practice had been identified. Staff said they could approach a member of the management team for advice and support.