Working at Rivermead View
Station Road, Looe, PL13 1HN
Operated by Cornwallis Care Services Ltd
32 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff felt supported by management and were proud of the positive culture, but a lack of activities programme and unrecorded cream dates hold it back."
Safety & Risk
6/10
✓
Medicines managed safely with audits and protocols; however dates of opening creams not recorded (recommendation); effective safeguarding and risk assessments.
Staff Culture
8/10
✓
Staff were proud to work at Rivermead View, built positive relationships, felt supported by management, positive culture described.
Staffing Levels
7/10
✓
There were enough staff to meet people's needs; reduced agency use after recruiting to vacancies, absences covered by existing staff, management or regular agency.
Training & Dev
6/10
✓
Staff told us that they had received the training they needed; registered manager maintained oversight of training, induction and shadowing in place.
Management
8/10
✓
Staff felt supported by the management team through supervision; relatives said '[Registered manager] has made a real difference there, it's a job but it's also a vocation for him'.
Programmes
3/10
✕
People were supported to engage in activities.
Points to consider
No details on any activities programme or coordinator, so the role is mostly routine personal care like washing, dressing and meals.
People were supported to engage in activities.
Only standard training with induction and supervision, no specialist courses or funded qualifications.
Staff told us that they had received the training they needed to meet people's needs safely and effectively.
Dates when skin creams were opened not always recorded, so harder to check they are still safe to use.
External creams and lotions... were applied during personal care. However, the dates of opening the creams were not recorded.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews