Working at Rivermead
123 Scarborough Road, Malton, YO17 8AA
Operated by Barchester Healthcare Homes Limited
71 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"High staff morale and a warm supportive team with strong safety practices, although recent staff turnover and basic activities hold it back."
Safety & Risk
7/10
✓
Staff were trained in safeguarding... The management team monitored and analysed accidents, incidents and safeguarding concerns... People's medicines were managed safely.
Staff Culture
7/10
✓
Staff morale was high, and the atmosphere was warm, happy and supportive. Staff told us they felt listened to and that they worked as a team to deliver high standards.
Staffing Levels
5/10
!
There were sufficient staff on duty to meet people's needs... One relative said, 'There has been a big staff turnover in the last six months, but they seem to have got it right now'
Training & Dev
6/10
✓
A staff induction and training programme was in place. Specialist training based on people's specific needs had been completed. For example, dementia care. Staff were supported through supervision and annual appraisals.
Management
6/10
✓
Staff told us they felt listened to and that the new manager was approachable. The service was well managed and organised.
Programmes
4/10
!
People did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons. The activities person carried out one-to-one interactions with people such as nail care.
Points to consider
Staff numbers are enough to meet needs now, but there was a big staff turnover in the last six months.
One relative said, 'There has been a big staff turnover in the last six months, but they seem to have got it right now'
Only basic activities like arts and crafts, quizzes, games and entertainers, so the role is mostly routine personal care.
People did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews