Working at Riverlee Residential and Nursing Home

Improvements made to previous breaches; 'positive learning culture... effective systems for reporting and learning from incidents'; risk assessments and medicines audits in place with actions followed up

People said 'There always seem to be enough staff'; staff said 'We are fully staffed and have no issues' and 'We have enough staff. If someone calls in sick, we always get other staff in to cover'

Training matrix showed completion in diabetes awareness, Parkinson’s, dementia, falls prevention; staff said 'All the training I have had has been very helpful... I have 1-1 supervision with a manager'

The home manager had been in post for 6 weeks and was in the process of applying to register with the CQC; staff said 'The manager’s door is always open' and 'The service is well managed, the manager is always helpful'

Lively activities programme with coordinator: VE Day, outings, art therapists, entertainers, church visits, mobile magic table, cultural celebrations like Diwali and Black History Month