Working at Riverlea House
105B-107 Lower Road, Dover, CT17 0QY
Operated by Riverlea Care Limited
44 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"A motivated team and strong infection control with staff feeling supported by the long-serving manager, although COVID caused staffing pressures and activities lack innovation."
Safety & Risk
8/10
✓
Per 2022 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... accessing testing... infection prevention and control policy was up to date.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff were motivated and worked as a team to provide people's care. Staff told us they would be happy for a member of their family to receive a service at Riverlea House.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff to meet their needs. People told us staff came 'sharply' when they used the call bell.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff completed training appropriate to their role including topics specific to the needs of the people they support such as diabetes and insulin administration. Staff met with a supervisor regularly.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager had worked at the service for a long time and knew people and staff well. Staff felt supported by the registered manager.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People enjoyed a variety of activities at the service. There was a weekly schedule of activities... People had planned days out and visited local attractions... fund raising activities.
Points to consider
Staff numbers are enough to meet needs and respond quickly to call bells, but COVID caused staff pressures that needed special fixes.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Activities programme has a coordinator, weekly schedule, outings and fundraising, but no specialist or innovative approaches.
Per 2019 comprehensive inspection: People enjoyed a variety of activities at the service. The activities coordinator was on leave... weekly schedule of activities, which was flexible... planned days out... fund raising activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews