Working at Riverhead Hall Residential Care Home

Staff understood where people required support to reduce the risk of avoidable harm... Medicines were stored, recorded and administered safely... Staff promoted good infection control practices and the service was clean.

The culture of the service was positive, open and honest. Where concerns were identified through internal systems, action was taken and communicated effectively internally and externally.

There were enough staff to care for people safely and feedback from relatives and people living at the service was that current staffing levels were sufficient. One person told us, 'When I need them [staff] they are there, I don't have to wait a long time.'

We received positive feedback from everybody we spoke with about management and leadership at the service. Comments included, '[Registered manager name] is always available if we need anything' and '[Registered manager name] is great, they have really supported our family.'

Per 2018 comprehensive inspection: The service employed a full-time activities co-ordinator who arranged group activities and one to one time for people... We have a minibus and [name of activities co-ordinator] takes people out.